Administrators can return a submitted incident to the original submitter when changes or additional information are needed before the incident is approved.
This is helpful when the submitter needs to make corrections such as:
From the incident, select the option to Return to Submitter.
When returning the incident, you can include a note explaining what needs to be updated or corrected. This gives the submitter clear instructions about the changes they need to make. Once returned, the incident is sent back to the original submitter for editing.
The submitter can open the returned incident, review the administrator's note, and make the requested changes.
For example, they may need to:
After making the necessary changes, the submitter can resubmit the incident.
Once the submitter resubmits the incident, it will return to the Pending Incidents area for administrative review. An administrator can then review the updated information and continue with the normal incident approval process.
| Files | ||
|---|---|---|
|
|
DataImage19.png
229 KB
|