Reopening a Closed Truancy Task

Users can reopen a previously closed truancy task when they need to update notes, edit details, or make other necessary adjustments.

Important Behavior

When a closed task is reopened, the system will continue evaluating the student’s truancy status during the hourly sync. If the student now qualifies for a higher-level truancy task, the higher-level task may replace the reopened task after the hourly sync re-evaluates truancy criteria.

For South Carolina customers, if a Truant (AIP) task is reopened but the student already meets state requirements for an active truancy incident, the system will automatically close the reopened task during the hourly evaluation process.

This helps ensure truancy levels remain accurate and aligned with current criteria.

Reopen a Task from the Truancy Task List

1. Go to the Truancy Task List.

2. Scroll below the current task list to the Completed Truancy Tasks section.
   

3. Find the closed task you want to reopen.

4. Click View Task.

5. At the top of the task page, select Reopen Task.
   

6. Make the needed changes.

7. Mark the task as complete again when you are finished.

Reopen a Task from the Student Overview Page

You can also find completed truancy tasks from the student’s overview page.

1. Use Quick Student Lookup to search for the student.

2. Open the Student Overview page.

3. Find the Truancy Tasks section.
   

4. Select the completed task you want to reopen.

5. Click Reopen Task at the top of the task page.
   

6. Make the needed changes.

7. Mark the task as complete again when you are finished.